Service Catalogue

MAINTAIN

• Maintenance and improvement to the Student Load Planning Tool

CO-ORDINATION

• Co-ordination of the annual student load planning process on behalf of the University

IN ADDITION

• Engage with customers and identify needs with respect to the delivery and use of the SLP tool
• Document business rules, processes and training manuals
• Deliver training to customers and UPP staff

MAINTAIN

• Provision of statutory reports and monitoring of compliance

IN ADDITION

• Prepare for transition to ‘self-service’ mode
• Document new ways of working and monitor compliance

MAINTAIN

• Verification and administration of SRC files to support Student Experience & Graduate Outcomes surveys

MAINTAIN

• Follow strategic and business plans and priorities and identify emerging BI trends
• Build capabilities in analysis and reporting to support the needs of the University
• Deliver University wide platforms for business intelligence
• Build staff capability in business intelligence and reporting across the administration of the University

IN ADDITION

• Provide analytical assessment and narrative for reports

MAINTAIN

• Maintain and provide access to the Info Hub Enterprise Data Warehouse (EDW) - Azure Data Lake, Azure Data Warehouse and Power BI
• Maintain and manage servers and services in relation to the University enterprise data platforms
• Provide data, visualisations, dashboards and reports to the University
• Co-ordination of user and analysts access to EDW
• Provision of data engineering services to support the EDW 

CONTINUE

• Transition of legacy integrations from SAS Data Warehouse to UNSW IT Integration team

IN ADDITION

• Document business rules and standard reports
• Increase capacity for users to self-service
• Work with customers, partners and stakeholders to help them see and understand their data
• Develop a data engineering capability to support the new data platforms
• Develop capability in AI and machine learning for predictive analytics to assist the University in better understanding data

MAINTAIN

• Co-ordinate access to data visualisation tools and co-ordinate vendor based training
• Provide institutional dashboards and reporting

IN ADDITION

• Skills and knowledge development for UPP staff and UNSW user base

MAINTAIN

• Developing and promulgating Data Governance policies and management guidelines across the University across Administration, Learning & Teaching, and Research
• Accuracy and reliability of UNSW data
• Data Governance web resources

IN ADDITION

• Create the Data Governance Centre of Excellence (COE)
• Delivery of Data Governance COE information workshops for UPP staff and customers

MAINTAIN

• Maintain the University wide performance management framework
• Provide performance reports to Council, Faculties, Divisions and Management Board
• Assist in the setting of performance goals

IN ADDITION

• Work with stakeholders and customers to identify their planning requirements and priorities
• Provide predictive analytics to assist with strategic plans
• Train staff in the essential analytic and writing skills
• Delivery of Performance Reporting (UNSW Scorecards, Council KPI’s etc) information workshops for UPP staff

MAINTAIN

• Manage UNSW participation in the UniForum data collection processes
• Perform analyses of the data
• Analyse UNSW’s position in its competitive landscape

IN ADDITION

• Involve more UPP staff members in the collection and analysis of the data
• Develop analytics and narrative to underpin the information for Faculties, Divisions and Management Committee

• Develop data strategies for the University Administration, Learning & Teaching, and Research in consultation with relevant stakeholders
• Deliver outcomes as identified per data strategies

• Build a stronger understanding of the stakeholder and customer base
• Identify effective ways of communicating with the various groups to assess their requirements of UPP, the data and the technology
• Develop and maintain a Calendar of activities for UPP that identifies milestones and deliverables
• Make the Calendar available to all UNSW staff

• Audit and document skills of staff
• Build into the everyday activities opportunities for staff members to cross-skill or learn new skills
• Review and utilise the workload formula in conjunction with the Calendar to enable staff to see what is happening, identify priorities and build in training
• Develop an understanding of basic and more advanced statistical concepts and terminology for effective use of statistical information

• Identify and promulgate UPP/UNSW values and expectations of staff behaviour
• Celebrate achievements of the group and of individuals